Product Operations Manager

London, UK

Customer Experience Team

The CreativeX Customer Experience team works to provide a world-class experience for our clients through strategic account management, innovative technical solutions, and timely customer support. The team focuses on implementing scalable solutions and leverages deep product expertise to realise the full value of our service for our clients.

As a Product Operations Manager, you will own our content review operation that analyses and scores thousands of digital ads each day. Reporting into the Head of Customer Experience, you will manage a remote workforce, scale up an outsourcing operation, and provide strategic direction for our content review efforts. This is a great opportunity to take ownership of an essential piece of our business and scale it by 10x.

In this role, you will:

  • Own and execute the strategy for our content review operation
  • Manage our partnerships with external vendors
  • Drive improvements to the accuracy of our data and efficiency of our workflows
  • Report KPIs to senior stakeholders on a regular basis
  • Work with our product team to identify opportunities to automate processes
  • Build and manage an internal team to support you

About you:

  • You are obsessed with data, innately curious, and always looking for insights to help improve how your team works
  • You are a strong communicator who can work well cross-functionally with senior team members and manage relationships with external vendors
  • You have a passion for solving problems and building solutions that scale
  • You are an independent worker who wants to own an integral part of our operations
  • You are an empathetic manager who can build a high-performing team
  • You are able to set the strategic direction for your team while not afraid to get “in the weeds” to understand issues at their root cause

About CreativeX

CreativeX elevates the creative expression of data, building the global standard for creative analytics. Our technology helps the world's biggest brands make effective, data-driven creative decisions using our 4 pillars of Creative Excellence: Creative Quality, Brand Consistency, Compliance, and Representation. Our Pre-flight and In-Flight evaluation tools provide global visibility and multimedia insights allowing creative learning to drive results.

What we Offer:

🍎 Fully paid medical, dental, and vision (US) | Private medical insurance (UK)

✈️ Generous paid time off + bank holidays

❄️ Company closure during the holiday season to focus on what is important to you

🦒 Elevate Fridays - a day free from structure to enable creativity & clarity, address big problems, and focus relentlessly on high-impact initiatives*

📚 Education budget to be used for individual learning experiences or grouped with your team for joint learning

🧘 Annual subscription to Calm or Headspace for your mental wellbeing

🎟 Monthly coaching to talk to a trained professional about career goals, relationships, and personal development

💵 Stock options as we believe that everyone should have a stake in the business

🍼 3-month full pay parenting leave for all employees who have been with the company for one (1) year

🪴 Employee contributions to a 401(k) once they have completed their eligibility period