listed by broker
Online Retail
Founded in
Desired valuation:
Open to offers
We created a post purchase conversational commerce platform for mid / large / tier 1 online retailers using WhatsApp, Messenger and Instagram to drive new sales and loyalty capabilities while automating customer service and enabling delivery notifications. Around 35% of a retailers customers switch to using WhatsApp during the home delivery and return cycle and our platform automates and deflects approximately 80% of all inbound queries leading to a reduction in customer servicing costs of 25% or more while driving new profitability through our recommendation engine on the new channel. More than 1m people have used our platform across US, UK and Australia.
Featured metrics
40% of online retail customers shift to using WhatsApp to manage their home deliveries and returns within the first 3 months of going live. Our platform deflects more than 80% of inbound queries. Our virtual assistant reduces customer service costs by more than 30%.
Selling details
Type of shares
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Reason for selling
We believe we better serve online retail customers as part of a larger tech platform offering where we help them differentiate their product.
Preferred acquirer
Ecommerce or Customer Service platform looking to add conversational commerce, automated customer service and delivery tracking AI via WhatsApp & Messenger to their platform to help create a differentiated product set as well as new incremental sales.
Aspirations & growth opportunities
There is huge growth in the number of online retailers around the world looking to reduce their customer service costs, our proprietary AI connects online retailers with global logistics carriers to answer customer queries and manage deliveries without the need for human intervention.
Business details
Business model
Subscription Revenues
3 (Mid / Large / Tier 1 online retailers)
Operational details
Technology stack
Our own proprietary conversational AI and integrations to logistics carriers (all sat on AWS)
Marketing spend
$60K on attending / speaking at conferences (direct conversations with online retailers)
Performance tracking tools
Financial details
Ownership structure
Approx 15 shareholders, largest shareholder and founder with 29%
Last month's revenue
$ 30 K
Last month's profit
Not profitable yet
Financial records
Annual P&L summary reports, Online reporting software/tools
TTM revenue
$ 320 K
TTM net profit
$ 0
Based in
Team members
Acquisition type
Desired valuation
Open to offers
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