We created a post purchase conversational commerce platform for mid / large / tier 1 online retailers using WhatsApp, Messenger and Instagram to drive new sales and loyalty capabilities while automating customer service and enabling delivery notifications. Around 35% of a retailers customers switch to using WhatsApp during the home delivery and return cycle and our platform automates and deflects approximately 80% of all inbound queries leading to a reduction in customer servicing costs of 25% or more while driving new profitability through our recommendation engine on the new channel. More than 1m people have used our platform across US, UK and Australia.
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We believe we better serve online retail customers as part of a larger tech platform offering where we help them differentiate their product.
Ecommerce or Customer Service platform looking to add conversational commerce, automated customer service and delivery tracking AI via WhatsApp & Messenger to their platform to help create a differentiated product set as well as new incremental sales.
There is huge growth in the number of online retailers around the world looking to reduce their customer service costs, our proprietary AI connects online retailers with global logistics carriers to answer customer queries and manage deliveries without the need for human intervention.
3 (Mid / Large / Tier 1 online retailers)
Our own proprietary conversational AI and integrations to logistics carriers (all sat on AWS)
$60K on attending / speaking at conferences (direct conversations with online retailers)
Approx 15 shareholders, largest shareholder and founder with 29%
Annual P&L summary reports, Online reporting software/tools
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