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Company acquisitions in the Customer Service industry always make headlines! Especially since related startups and technology companies have become very popular with private equity firms, strategic buyers and even family offices.
In this blog post, we are taking a closer look at 9 acquisitions that took place in the Customer Service industry.
Acquisition amount:
$33,519,591
Announcement:
16 May 2019
The Omnichannel Era of Digital Transformation. Agile. Customer service that is scalable
Headquarter:
London, England, United Kingdom
Where to find them:
Website
Industry:
Analytics, Brand Marketing, Customer Service, SaaS, Social Media, Software
For enterprises, NICE Systems offers intent-based systems that record and examine customer interactions and transactions.
Headquarter:
Ra'anana, HaMerkaz, Israel
Where to find them:
Website
Acquisition amount:
$75,000,000
Announcement:
5 December 2022
A conversational customer care platform called Helpshift uses messaging-based communication, AI, and bots.
Headquarter:
San Francisco, California, United States
Where to find them:
Website
Industry:
Artificial Intelligence, CRM, Customer Service, Internet, Mobile, SaaS
The video game industry receives technological support from Keywords Studios.
Headquarter:
Dublin, Dublin, Ireland
Where to find them:
Website
Acquisition amount:
$20,348,118
Announcement:
7 July 2015
Self-service software gives clients by Qelp, which also develops and deploys call center and self-service software for smartphones.
Headquarter:
Amsterdam, Noord-Holland, The Netherlands
Where to find them:
Website
Industry:
Customer Service, E-Commerce, Information Technology, Mobile, Software
SYKES offers business process outsourcing clients customer contact management products and services.
Headquarter:
Tampa, Florida, United States
Where to find them:
Website
Acquisition amount:
$17,200,000
Announcement:
24 April 2017
In order to improve their end-user assistance, help desk firms can leverage RightAnswers' self-service and IT management material.
Headquarter:
Clark, New Jersey, United States
Where to find them:
Website
Industry:
Computer, Customer Service, Software
A cloud-based corporate application called Upland aids companies in connecting with customers across important digital channels.
Headquarter:
Austin, Texas, United States
Where to find them:
Website
Acquisition amount:
$65,386,187
Announcement:
6 April 2022
Wireless network service is offered by Host Ireland Business Broadband.
Headquarter:
Dublin, Dublin, Ireland
Where to find them:
Website
Industry:
B2C, Customer Service, Telecommunications, Wireless
A managed investment trust called Digital Infrastructure makes investments in social housing, energy, and digital infrastructure.
Headquarter:
London, England, United Kingdom
Where to find them:
Website
Acquisition amount:
$2,000,000
Announcement:
23 November 2022
To assist businesses in obtaining feedback from both employees and clients, Voice Project offers surveys.
Headquarter:
Port Macquarie, New South Wales, Australia
Where to find them:
Website
Industry:
Customer Service, Lead Management, Management Consulting, Training
Through the use of a user-friendly, mobile-ready, fully reportable, cloud-based platform, Xref automates the candidate referencing process.
Headquarter:
Sydney, New South Wales, Australia
Where to find them:
Website
Acquisition amount:
$30,141,866
Announcement:
28 October 2022
Coach and bus services are provided by Horizons West.
Headquarter:
Welshpool, Victoria, Australia
Where to find them:
Website
Industry:
Customer Service, Ticketing, Transportation
Marine, tourist, and public transportation services are provided by Kelsian Group Limited.
Headquarter:
Adelaide, South Australia, Australia
Where to find them:
Website
Acquisition amount:
$100,000,000
Announcement:
6 January 2014
A wide range of decontamination consumables are offered by ParaSure.
Headquarter:
Herndon, Virginia, United States
Where to find them:
Website
Industry:
Cloud Storage, Customer Service, Internet, SaaS, Software
A software company called Microsoft creates, produces, licenses, sells, and maintains a variety of software goods and services.
Headquarter:
Redmond, Washington, United States
Where to find them:
Website
Acquisition amount:
$66,500,000
Announcement:
15 December 2021
Texan Bank is a full-service commercial bank run by residents of the Houston region that has a warm local atmosphere.
Headquarter:
Houston, Texas, United States
Where to find them:
Website
Industry:
Customer Service, Professional Services, Public Relations
The holding company for Home Bank, which offers a range of banking services in Louisiana, is called Home Bancorp, Inc.
Headquarter:
Lafayette, Louisiana, United States
Where to find them:
Website
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