12 Acquisitions of Companies in the CRM Industry

January 15, 2023
Acquisitions Hub

Company acquisitions in the CRM industry always make headlines! Especially since related startups and technology companies have become very popular with private equity firms, strategic buyers and even family offices.

In this blog post, we are taking a closer look at 12 acquisitions that took place in the CRM industry.

CloudCME acquired by HealthStream

Details about the transaction:

Acquisition amount:

$4,080,000

Announcement:

18 May 2022

Details about the company:

A mobile app called CloudCME offers continuing education while also serving as a CMS, ERP, and CRM platform.

Headquarter:

Nashville, Tennessee, United States

Where to find them:

Industry:

Apps, CMS, CRM, E-Learning, Enterprise Resource Planning (ERP)

Details about the buyer:

To satisfy the needs of training, knowledge, and education, HealthStream offers internet-based learning and research solutions.

Headquarter:

Nashville, Tennessee, United States

Where to find them:

Helpshift acquired by Keywords Studios

Details about the transaction:

Acquisition amount:

$75,000,000

Announcement:

5 December 2022

Details about the company:

A conversational customer care platform called Helpshift uses messaging-based communication, AI, and bots.

Headquarter:

San Francisco, California, United States

Where to find them:

Industry:

Artificial Intelligence, CRM, Customer Service, Internet, Mobile, SaaS

Details about the buyer:

The video game industry receives technological support from Keywords Studios.

Headquarter:

Dublin, Dublin, Ireland

Where to find them:

Lorex Technology acquired by FLIR Systems

Details about the transaction:

Acquisition amount:

$60,000,000

Announcement:

20 December 2012

Details about the company:

For households and companies, Lorex Technology provides video monitoring and surveillance systems.

Headquarter:

Markham, Ontario, Canada

Where to find them:

Industry:

CRM, Information Technology, Security, Software, Video

Details about the buyer:

Infrared camera systems and thermal imaging are the main areas of concentration for FLIR Systems' designs, production, and marketing of technological solutions.

Headquarter:

Wilsonville, Oregon, United States

Where to find them:

NexJ Systems acquired by Harris Computer Systems

Details about the transaction:

Acquisition amount:

$12,000,000

Announcement:

29 August 2022

Details about the company:

To provide CRM solutions for the financial services, insurance, and healthcare sectors, NexJ Systems creates cloud-based software.

Headquarter:

Toronto, Ontario, Canada

Where to find them:

Industry:

CRM, Enterprise Software, Software, Wealth Management

Details about the buyer:

Software from Harris Computer Systems, a market leader, offers options for life plans.

Headquarter:

Toronto, Ontario, Canada

Where to find them:

Esavvy acquired by Empired

Details about the transaction:

Acquisition amount:

$2,051,946

Announcement:

19 May 2014

Details about the company:

Enterprise resource planning, customer relationship management, and content management are the main areas that Esavvy provides solutions and services for.

Headquarter:

North Sydney, New South Wales, Australia

Where to find them:

Industry:

Financial Services, Information Technology, Small and Medium Businesses, Social CRM

Details about the buyer:

Empired Ltd. is a national IT services provider listed on the ASX (ASX:EPD) with a wide variety of skills and expertise.

Headquarter:

Perth, Western Australia, Australia

Where to find them:

SalesVoodoo acquired by xRM Global

Details about the transaction:

Acquisition amount:

$13,000,000

Announcement:

2 October 2009

Details about the company:

Enterprise customer relationship management platform as a service provided by EM Technologies.

Headquarter:

Atlanta, Georgia, United States

Where to find them:

Industry:

CRM, Information Technology, SaaS, Sales

Details about the buyer:

The enterprise relationship management tool xRM Global helps firms to change.

Headquarter:

Bridgetown, Saint Michael, Barbados

Where to find them:

Neura acquired by Otonomo

Details about the transaction:

Acquisition amount:

$50,000,000

Announcement:

5 October 2021

Details about the company:

generating useful insights from anonymised data and activity signals to enable enterprises to make strategic decisions.

Headquarter:

Palo Alto, California, United States

Where to find them:

Industry:

Artificial Intelligence, CRM, Internet of Things, Machine Learning, Marketing Automation, Mobile, Mobile Apps, Software

Details about the buyer:

Otonomo is a cloud-based technology that links millions of automobiles to automakers, drivers, and service providers.

Headquarter:

Herzliya, Tel Aviv, Israel

Where to find them:

Craftware acquired by BlueSoft

Details about the transaction:

Acquisition amount:

$30,274,591

Announcement:

7 December 2020

Details about the company:

CRM is used by Craftware, a software development firm, to support commercial services.

Headquarter:

Warsaw, Mazowieckie, Poland

Where to find them:

Industry:

CRM, Information Technology, Software

Details about the buyer:

BlueSoft is a software provider that offers enterprise clients IT solutions.

Headquarter:

Warsaw, Mazowieckie, Poland

Where to find them:

e-bot7 acquired by LivePerson

Details about the transaction:

Acquisition amount:

$53,100,000

Announcement:

20 July 2021

Details about the company:

A low-code Conversational AI platform from e-bot7 enables businesses to increase the effectiveness of customer care.

Headquarter:

München, Bayern, Germany

Where to find them:

Industry:

Artificial Intelligence, CRM, Machine Learning, Marketing Automation, SaaS, Sales Automation, Software, Virtual Assistant

Details about the buyer:

LivePerson offers real-time, intelligent customer interaction tools that support businesses in improving their client connections.

Headquarter:

New York, New York, United States

Where to find them:

PhoenixATS acquired by ReadyTech

Details about the transaction:

Acquisition amount:

$2,435,726

Announcement:

17 March 2022

Details about the company:

PhoenixHRIS is a provider of online software for HR administration and recruiting.

Headquarter:

Sydney, New South Wales, Australia

Where to find them:

Industry:

CRM, Human Resources, Recruiting, Software

Details about the buyer:

Software-as-a-service and software solutions are offered by ReadyTech in the fields of employment and education.

Headquarter:

Pyrmont, New South Wales, Australia

Where to find them:

oddity acquired by WONGDOODY

Details about the transaction:

Acquisition amount:

$55,146,856

Announcement:

22 March 2022

Details about the company:

Oddity is a digital communication and commerce firm with a focus on offering solutions for the digital ecosystem.

Headquarter:

Stuttgart, Baden-Wurttemberg, Germany

Where to find them:

Industry:

Content Marketing, CRM, E-Commerce, Internet, Social Media

Details about the buyer:

A marketing and advertising firm called WONGDOODY provides marketing and advertising services.

Headquarter:

Seattle, Washington, United States

Where to find them:

Praemium acquired by Morningstar

Details about the transaction:

Acquisition amount:

$46,440,286

Announcement:

21 December 2021

Details about the company:

Praemium offers investing platforms, tools for managing and executing portfolios, CRM, and financial planning.

Headquarter:

London, England, United Kingdom

Where to find them:

Industry:

CRM, Financial Services

Details about the buyer:

Investors all throughout the world may get impartial investing research from Morningstar.

Headquarter:

Chicago, Illinois, United States

Where to find them: